​​​Tom Raffalski​

Business Consultant International Planning

Manager Inflight Safety & Regulatory Compliance

Southwest Airlines 

2014 - Present, Dallas, Texas

 

Consultant - To Gain Results

2013 - 2014, Dallas, Texas

 

Consulting with various organizations on:

• Organizational development and developing your human capital

• Implementing Distance and E-Learning Programs

• Developing Program Metrics

• Evaluating Operational Effectiveness

 

Vice President, Aviation Services Group - Xcelerate Media

2010 - 2013, Dallas, Texas & Dublin, Ohio

 

Led the development and project management teams developing E-Learning programs for some of the country's largest air carriers.

• Partnered with U.S. air carriers to evaluate the effectiveness of their training programs.

 

Manager of Development, Inflight Services - Southwest Airlines

2001 - 2009, Dallas, Texas

 

Led the development team which created all training programs for the 10,000+ Flight Attendants at the country's largest domestic airline.

• Implemented the company's first E-Learning program with over $3 million in annual savings.

• Project Leader for training program "Transitioning to a Cashless Cabin"

• Member corporate Learning Alliance.

• Member Southwest Airlines corporate speakers bureau.

 

Director of Human Resources, Risk Management, & Service Operations - Various Hospitality Technology Companies

1994 - 2001, South Florida

Led the HR effort for two technology companies specializing in Point-of-Sale and paging systems for the hospitality industry.

• Managed the Call Centers and Help Desk operations of two Point-of-Sale companies.